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Unfortunately, it is no longer possible to cancel an order once it has been confirmed. However, until your order is confirmed, you can contact us and we will try to cancel it in time. Please understand that we cannot guarantee this.

Of course, you can return your order within 14 days of receipt.

You will also receive shipment tracking information.

Yes, we ship worldwide.
(Excluding Russia, Ukraine, India and China.)

Please note that shipping costs vary depending on the destination. Details and costs are shown during checkout.

We ship exclusively with carbon-neutral delivery by Austrian Post.

For international express shipping, we use FedEx services. All shipments are insured.

Orders are dispatched from our warehouse in Austria within 24 hours of order confirmation on working days. Austrian Post usually takes 2 working days to deliver within Austria. International standard shipments take between 5 and 10 working days to arrive.

International express shipments are delivered within 2 days.

Please note that we have no influence on delays caused by the carrier.

For all shipments within the EU, all taxes and duties have already been paid.

For international destinations and Switzerland, additional customs duties or taxes may be charged by the authorities. These are payable by the buyer. We cannot cover or refund these costs. Please contact your local customs office before placing your order.

Returns are possible up to 30 days after receiving your delivery.

Please always contact our customer service team with your request before sending anything back. Our team will get back to you promptly and help you with information about the return process.

Please note that we do not offer free return shipping.

Please note that items must be new and unworn, and include their original packaging and labels. Items that are damaged, soiled or have evidently been worn cannot be returned or refunded.

You can find more information about returns here.

Yes, all orders can be exchanged within 14 days of receiving the goods.

Please note that items must be new and unworn, and include their original packaging and labels. Items that are damaged, soiled or have evidently been worn cannot be returned or exchanged.

We use only recycled gold and silver.
Our jewellery is finished with high-quality rhodium or gold plating and exclusively hand-finished with sustainable cubic zirconia or genuine freshwater pearls.

When you sign up for our newsletter, you'll receive a €5 welcome discount.

We always strive to offer our high-quality jewellery at fair prices.